Your Questions, Answered

  • If you placed one order, then your items should arrive together. However, for furniture or slightly larger items, these may arrive slightly later. Please contact us and we will be able to help you.

  • Unfortunately, once you have made an order, you are no longer able to make any further changes.

  • Please visit our contact page and get in touch. Our team will be able to help you.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • Please check your junk and spam folders, however if you still haven’t received confirmation then visit our contact page and get in touch. Our team will be able to help you.

  • All of our products are unique, therefore may vary slightly in colour. However, if you are unhappy with your order please get in touch and we will be able to help.

  • We’re very sorry that your item is damaged. Please contact us and we will be happy to help.

  • Change Your Order Information

    You can update the address, payment method, and more, on orders that haven't entered the shipping process by visiting Your Orders in Your Account.

    How to change your orders

    • Go to Your Orders in your Account

    • Select Order Details for the order that you want to change.

    • Select Change next to the details you want to update.

    • Follow the on-screen instructions to make your changes.

    • Making modifications to your order can impact your Delivery Date. You can check the updated delivery date after completion of the order modification in the Your Orders section.

    • If you have provided the wrong address, please contact us as soon as possible, and we will do our best to change this for you.

  • Yes, your items should arrive together.

  • Unfortunately, once you have placed an order you are unable to cancel it.

  • Yes. Simply log in to your account, click ‘orders’ and you will be able to track the progress of your order.

  • Yes, you can. Simply add your voucher or discount code to the ‘discount and vouchers’ box at checkout.

  • Please check the progress of your order using the ‘track my order’ function. If you’re still experiencing issues, please get in touch and we will do our best to help you.

  • Not all our lighting products will not include bulbs.

  • Yes, we send invoices with all orders. However, at busy periods invoices sometimes are not placed in with the order. If you need your invoice, please do not hesitate to inform us via the contact us page, and we can forward your invoice to your email.

  • Currently, we only ship to the UK and some parts of the world. Please contact us prior to placing an order on our website. Please NOTE any import and/or duty charges are to be paid for by the customer, please check with your country of residence for pricing before placing your order

  • We are a small business with a small team, We strive to get your order processed and shipped as quickly as possible, Your order should arrive within 5-7 working days.

  • Please have a look at our delivery and returns policy for delivery charges for all items and lead times. Some countries may incur import, excise duty charges which must be paid for by the customer, so please check with your country on pricing and rules before placing an order on our website. These costs will not be the responsibility of The Styled Nook Ltd.

  • Our couriers will email you with the contact email provided they may also leave a card to inform you of the attempted delivery, and you can contact them to re-arrange a delivery at a more appropriate time. 

  • Please take a look at our delivery and returns policy.

  • Unfortunately, this is not a service we currently offer.

  • he following payment methods are available for use:

    • Visa credit and debit

    • MasterCard credit and debit

    • American Express

    • Apple pay

    • Link by Stripe

    • Klarna

    • Clearpay

    • Paypal

  • When you pay by card, you may be redirected to your bank to verify your payment.

  • When you place an order or sign up for a subscription, you may be redirected to your bank to verify your payment. The payment experience is changing across online retailers. When you complete checkout or select the buy now with 1-Click box from a product detail page, you might be redirected to your bank's website to verify your payment.

    To maintain high security standards, your bank may give you instructions to verify your purchase. This new experience is only applied to some purchases, payments and subscriptions.

    To verify your card payment:

    1. Follow the instructions on your bank's website.

    2. One way that a bank may ask you to verify is using a unique security code. Check your phone or email inbox to retrieve your code and enter the code as prompted.

    3. Alternatively, your bank may ask you to verify the purchase using fingerprint or facial recognition technology, if you already have this in place.

    Once complete, you'll be directed back to The Styled Nook and will get a confirmation that your order went through successfully.

    Verification may be required when you use a credit or debit card to complete an order or sign up for a new subscription, and may be required if you change your payment method.

    If you continue to get an error message or can't complete verification successfully, contact your bank or visit your local branch. They might be able to explain why your verification failed. Then, try completing the process again.

  • To complete verification successfully, make sure that:

    • You're the account holder. The bank will only send a code to the card owner.

    • You enter the code correctly, just as prompted. Look for your code in your text messages and email account, remembering to check your junk folder.

    • Your personal information, including your email address and phone number, is up-to-date with your bank, and you have the latest online banking app downloaded.

    Note: If you're having trouble viewing the verification web page, delete your browser's cache and cookies or try a different browser.

  • We don’t currently have any stores, however, please keep an eye on our website and social media for any news regarding our pop-up shops and store openings